Tech arrived on time and acted professionally.
However, when it came time to diagnose the issue, he didn't do a lot of investigation. I felt that as soon as he heard the opener making clicking sounds (without no action happening) and then saw that it was a 2001 model, he declared that I needed a replacement. He gave me quote for over $1k (including tax). After the tech left, I did my own investigation (after doing some research on the internet), that it was a sensor that failed. The door finally opened but would only close if I held down the wired button. I replaced the sensors over the weekend using what I ordered from Amazon and everything works now.
Disappointed with the fact the tech seemed more eager to sell a new opener than trying to do a definitive diagnosis of the issue.
- Roy Burgos