Precision Garage Door Service & Repair
Seattle, WA

A service report in this format is beneficial to busy people without being redirected via another link.

- CBRE

I really like your mantra: "happy customer", and Robert is a prime example. He was on time (even early), courteous and professional and a technical expert. I also very much like the way you keep your customers informed with quick SMS's- even with a picture of the technician I was about to meet. Excellent idea. If you don't mind, the only criticism i have is the quality of the pretty much completely untrained folks at your call center when dialing the 800 number. Respectfully, Frank M Mercker

- Frank Mercker

Quick, friendly, efficient and professional

- Steve Kittel

very professional service , technician very courteous and knows exactly the problem to be addressed . Thank you Mr Carl Richardson

- Dien Ho

Carl was so nice and helpful!

- Kate Battle

Chris Thoennes was great- very nice and knowledgeable. Also, Madelyn is wonderful- always called me back when she said she would. Other than those two lovely people I’ve had an absolute nightmare of an experience with the company. They archived my order several times, saying that the work was complete when it was in NO WAY CLOSE TO BEING FINISHED. My parts were never ordered- this happened a couple of times. I’ve been waiting on a new spring for over a month now.. VERY FRUSTRATING. Very unprofessional, very frustrating and I shouldn’t have to go through this sort of thing just to get my door fixed. VERY DISAPPOINTED.

- Johnathon Saad

Great, prompt service. Didn’t try and sell me anything I didn’t need. A bit speedy for tightening a screw a spraying a bit of lube, but what isn’t these days?

- terence doyle

Excellent!!

- Alanna Goodman

The service repair was done very well..

- Gloria Christopher

We were very happy with our service call. Caleb phoned ahead to let us know his arrival time, was professional and took car of our issue in a minimum amount of time.

- Dolores Hecht & Larry Kinner

This was an annual checkup. Very punctual, very professional.

- Karol Krotki

Awesome Service! Thank you!

- Charles Mcclellan

Very friendly! And helpful

- LaCarta Deoaxaca

Thanks again for the service! On time, very knowledgeable, and your tech Dakota was quick and efficient! I know who to call if I need any help!

- Alex Dang

You guys are awesome! Dakota called to let me know when I will expect him to be there, gave me a quote, explained the difference between the different products, and did the work in less than 30 minutes! I am definitely impressed! You got a customer for life. Thanks again Precision!!

- Alex Dang

Good customer service and communication

- Andy Houston

Wes did a great job in explaining the product and costs etc.. excellent work and rating. your team and company are awesome!

- Karen Barba

This was an estimate for a new door. On time, organized, responsive and very helpful

- William Bender

Precision was great all the way through the process of replacing our garage door. They update through e-mail photos and names of employees that are scheduled to arrive. All were on time and professional. Phone conversations were easy. Jeffree Pfeifer took out the old door and replaced it with a new in record time. Thanks so much!

- James Ballard

I wish I had filmed the whole garage door installation so I could show everybody what an incredible job Sean did in an impossible situation! When I bought my house the garage door was broken and rotted all the way through on both sides. You had to be an extreme weightlifter to be able to open the door, and forget about closing it! The door always got lodged against the crooked side walls, requiring you to jump up about 4’ and jump on top of it with a good body slam. Not a pretty look for a 69-year old woman! Sean arrived with a great attitude on a very cold, grey, slushy day (aka Seattle). His trainee had to leave and he stayed for many hours afterwards to make sure it worked just right. He had to do a lot of jerry-rigging and caulking and he did it with care and pride. Because of the pandemic, the supply chain logjam, and well, 2020 —I had to wait six months before this could be scheduled and it was really, really worth it!

- Kim Romano