Precision Garage Door Service & Repair
Edmonds, WA

First off, Bruce Cohn is not your customer or the home owner. He’s my ex husband and hasn’t lived here in 8 years. You could start by fixing your records. It’s offensive. I, Beth Featherstone am your customer and the person who ordered this repair. When Ronnie left he did not check that the garage door would close properly. I discovered it immediately and called. I was told by a woman on the phone that I’d have to wait until Monday between 4-6 pm to get a tech back here to fix it. I got very angry and asked her to explain to me why when Ronnie had left my home 5 minutes earlier that he couldn’t be called and told to come back and fix it. She told me “he has other jobs to do”. I demanded to speak with a manager and was put on hold for 10 minutes. She finally told me a manager would be calling me. I got a call from a manager and he explained to me the woman was in a call center in another state. He apologized and said he’d call Ronnie and get him back here right away. Ronnie showed up about 10 minutes later and corrected the problem. While the problem was ultimately fixed it was not a good experience. Listening to 10 minutes of a recording while on hold about how customer service is your top priority blah blah blah added insult to injury.

- Bruce Cohn

Wesley was on time, very professional, and gave us a quick and reasonable quote for the different options for replacing two garage doors.

- Katie Sturtevant

Chris explained everything very well and what to expect in the next couple of weeks ahead!

- Dave Prizadeh

Excellent and timely service as always! Nathan took the time to go over weather seals and quotes for motors/doors as well!

- Gabriel Mannix

took very long to get it installed following down payment, but from there on all went very well.

- John Owens

Really appreciate the quick service! I called on Saturday with my car in the garage and a broken spring- Precision was able to come out same day and replace the spring coil. Our tech JP was awesome! I’m very impressed by the quick service and professional attention!

- Jennifer Danberg

Nice technician. Explained everything and worked efficiently

- Terryl OBrien

We had excellent service. Nathan was very nice and professional. He completed the work needed, taught us how to maintain our doors and gave us information on new doors without being pushy.

- Breanne Johnson

Thank you for such a prompt response to my phone call to you. The person you sent was very knowledgeable. He was helpful in many ways. My garage door now can be opened again easily and I will be able to put the car in the garage. If I need future service I will be calling your company. Precision.

- Darlene Newquist

Mr. Spratt, please refer to previous text reply. Thank you.

- Ed Berry

Great communication and service. Highly recommend

- Simon Evans

Timely, professional, ontime, no hassle. Great job. 5 stars

- David Calof

Excellent work; 5 stars

- June vanleynseele

Very courteous and professional.

- ROBERT SHOUP

Most informative comprehensive bid, excellent communication and support in preparing four carports for garage doors. Efficient installation. Everything looks beautiful. Tenants are thrilled! Well done!

- Ted Hutchinson

Sean was great, on time and very friendly. My garage door works perfectly and is whisper quiet now. Thank you.

- Bryan Adams

Service was excellent!

- Janice Hollender

Ronald was very nice and explained in detail. Hope door panels arrive soon and door get fixed good

- Lisa & Won Lee

Just placed the order. Wes was awesome in the quote and selection process and I’m very glad he’s doing the project and am excited to see the finished results.

- Collin

Great service! Our garage door has never sounded healthier. Would definitely recommend to anyone looking to have their garage door serviced.

- Nathan Zacharias