Precision Garage Door Service & Repair
Lacey, WA

I simply cannot express my delight in the services Dakota Walsh, who did the initial inspection, performed. He was courteous, friendly and respectful upon arrival. He arrived early and did a commendable service to our damaged garage door. You simply will not find better service than what you get out of Precision Door. There is no doubt I will recommend you to others. I cannot thank you enough.

- richard perry

We had excellent service. It started with my initial phone call. I was able to have Precision out the same day. It was going to be an appointment between 8-10pm and then I got a call the time was moved to between 6-8pm and then I was pleasantly surprised when Technician Robert Matthews called at 4:45 pm and would be to our home at 5:00. So much communication! I talked to 3 people at Precision and each person was very polite. It was great. Our technician Robert Matthews was very kind and helpful. He was very efficient with his work. We are very pleased.

- Cathy Marpasert

I had a spring break and was able to get service the next day which I am grateful for. DJ was professional, kind, and helpful. He got my system working within an hour and made sure I knew how to maintain it for optimal use and lifespan. Thank you!

- Paula Keitzman

Mr Spratt. Despite the problems that we had with my order; I am 95% pleased with the Precision service. Jordan and his partner were excellent. I am, however, still waiting for a quote on a new motor for my door. I do expect to pay for the upgrade but Jordan tells me that a belt drive will much quieter that the current chain drive that I have. I do understand that the order mixup has caused another 2 month delay but your customer service helped me out so that can at least close and open my current door, Bob Shropshire 3343 Aurora Street NE Lacey, WA 98516 253-344-6973

- Robert Shropshire

On time, knowledgeable, friendly, excellent overall technician. Super happy with my new garage door and will definitely recommend this company to family and friends. Many Thanks Sean specially.

- Arnold Galano

I was happy to have same day service since other companies I called had no availability until later in the week. Robert went over all the options in regards to repairing our broken spring. I never felt pressured on materials or like I was trying to be up sold. I would recommend Precision again

- Matt Berg

Excellent

- Claudette LeBlue

Bryce was very polite and explained everything to me when he finished. I was impressed he worked so quickly. I'm very happy with the new opener and glad I found your Company in Angi.

- Ray Loehr

Friendly, knowledgeable employee. Did a great job Thank you

- Jack Dandridge

Amazing, Austin was on time, communicated the problem and made suggestions for the repairs. He was quick and very efficient. I would recommend this company to anyone needing repairs or service to their garage door. This place far exceeded my expectations! Thank you Austin!!!

- Linda Brownell

Mr.Guerrero was on point. He is truly a professional and an asset to your company. He deserves a promotion, a pay raise or both. Awesome Technician. Awesome Company. Thank you Precision of Seattle.

- George Flores

I got great service from Austin Kephart—he answered all my questions and reassured me that the repair he made—spring replacement—should last a lot longer than I had hoped. He was finished in less than an hour. Finally he made sure I knew how to open the garage door in case of a power outage, which was invaluable to me. (He was also very tolerant of my boisterous dog!)

- Karolyn Kraft

I was put off by your impersonal, bureaucratic way of dealing with me. I won't be using your services.

- Ann Stewart

The purpose of this service call was to acquire two new remote controls and to eliminate all previous door control codes. This purpose was accomplished. Thank you. Regarding replacement of the old door springs. I will make the decision regarding door springs within the next 7 days and I will call your technician as previously agreed.

- Richard Fife

Decided in August 2020 to go with recommendation of Precision Door and replace my opener with the Marantec Synergy 260 since it was a quality German made product. DJ did a great job installing and educating me along the way. Several months ago (2021) and again recently Feb/Mar 2022, we had a couple instances of door opening uncommanded. This last time I also got a error code 48 which isn’t in manual and also was unknown to Maratec customer service and Precision Door installers. So, I had a service call today (4Mar22) and asked for DJ. He came and was puzzled at the issues, but adjusted open/close settings and we confirmed I had no old battery in remote ( I don’t even use mine since my car is programmed). I paid the nearly $100 service call as I expected since I knew this isn’t under warranty. I then mentioned to DJ I wanted to be sure to fix issue while under the two year manufacturers warranty since I had until August. He said that it was only a one year warranty per Precision Door. He seemed surprised the manual I had described a 2 year warranty for my model, took a picture of this and said he’d follow up with his manager. I don’t doubt his word as he seems to be a great guy and I believe he’ll follow up for me. I am surprised this line isn’t even made anymore and a little concerned I’m already having issues since it wasn’t cheap; especially to a retired military guy! Marantec Written Warranty: - The Synergy 260 System Limited Warranty is 2 years for parts and a Limited Lifetime Warranty for the motor, gear assembly and rail system. -All accessories offer a one-year warranty. -All LED lighting system products offer a 5-year warranty.

- Robert Schoenberg

- David Daley

Austin was very thorough with his inspection of our garage door opener.He found the the problem right away. The part was ordered and the repair was scheduled. Thank you Austin.

- David Daley

Good service from Chris in explaining process of adding insulation to garage door.

- Debbie Turner

I would highly recommend Precision. Our door broke on a Friday evening. I went online and was able to schedule an appointment for the next morning. Bryson arrived on time and did an excellent job. Thanks for a job well done.

- Susan Girsch

Whoa, it sounded like a shotgun went off in my garage! Come to find out the springs on my garage door had snapped from old age and needed to be replaced. A friend recommended Precision as they had used them in the recent past and had been pleased with the service. I gave them a call and I'm glad I did. Knowing that the door would not open without the springs, Justin Walker at Precision made time in his schedule to come out to my house by 12:30 on that same day. He explained what needed to be done, let me know that replacing both springs was the better way to go since the other one would likely snap in the near future, and was able to get the job done in about 40 minutes. My door is now back up and running, I have a warranty on the springs and installation, and all at what I would consider a reasonable price for Mr. Walker's professional service. I will certainly recommend Precision and Justin Walker to others in the future.

- Rod Swisshelm