Five stars! Karlou was wonderful - prompt, courteous and very knowlegeable. Tho' we didn't have a broken spring, we did have a 'touchy' keypad -- enough to suggest it might need replacement. Karlou explained everything, gave a review of how to know if more was needed, and serviced the door with oil in the right places. I have confidence in him, and now know just who to ask for in future, if and when those moving parts need repair or replacement again. Well worth the low price of the service call.
- Elizabeth Hardisty