Craig Sheldon
Precision Garage Doors Technician

It's always a curiosity to me when a seemingly reputable business "drops the ball" in dealing with customers that reach out to them, anticipating their touted "exceptional service"... What happened?? Where did you go? I was so impressed (at first) by your excellent communication and quick response to come and give a bid on these damaged doors. Since then I've had to attempt to contact you for a correct bid and details about options for repairs or replacement. The work still needs to be done! Are you wanting the job?!

- Tom Murphy

This is to order NEW doors not repair. Service man was very nice and knows products.

- Deborah Britton

- Greg Bernoski

I have not received a quote yet.

- Sam Denton

Great info, thanks!

- Mike Schwindeller

Craig was on time and very professional. He is a friendly Nice guy and a pleasure to work with.

- Gregg Bernoski

Craig seemed knowledgeable and very nice. Was easy to talk with. Looking forward to working with your company.

- Tina Kuramoto

Very professional and helpful.

- Misun Gerrick

Good

- Aleksey Kramer

EVAN BARNARD: Thank you, Evan, for an honest, no pressure sales appointment to assess if we needed a new garage door or a repair. Evan throughly explained the difference in doors. Made a note that although we didn't need a new motor, explained the benefit of gettin a new one. New door & motor were purchased. ***Complaint for Precision booking - Our experience - Booked online appt..... Got email saying Pecision was confirming appt for Saturday 8-10am (had to get up early, not happy). That time came & went with a No Show. We called. Person said they saw no appt & that you have HAD problems with online booking. She rebooked us & we requested a technician /not an estimator. Husband heard her write it down. Today was our appt. We get a call saying the person you were sending (Kat) read our notes & she was not a technician, Precision would be sending someone else. We braced ourselves thinking that was going to happen on a different day/time. Happy appt could be changed for the same time. My point is there were many opportunities to cancel & go with a different company. Precision was our original garage company. We have had a good experience. We gave you the benefit of the doubt & kept our appt. IF we were someone else, you may have lost customers. Suggestion: 1. Fix your online booking or take that option off your website 2. Clearly highlight the difference between an Estimator & a Technician, it could have turned into different appt times & dates. Thank you! P.S. Craig Sheldon was NOT our service person as listed below.

- Tina McDermott

The tech, Craig Sheldon, was very helpful and professional! Thank you!

- Amy Mueller

Craig provided a thorough explanation of the process to replace our residential garage door, materials needed and installation. And an excellent presentation of the options available.

- Charles Estep

All good very thoughtful, polite, and very professional

- Dave Tousley

Excellent service. Professional and respectful interaction with the technician. Never left us feeling uncomfortable or unsure about the service the company was providing. A DEFINITE REFERRAL 💯💪🏿

- Yvaes Diirell

Craig Sheldon was very helpfully, we appreciated his help. He made it to our house for quote in a timely matter.

- Nicole Beavers

Craig was GREAT! Very helpful & informative—with a terrific customer service ethic.

- Dan Borgen

Craig was very helpful & informative! Appreciate the service a lot!

- Keyi Lu

I FOUND THE TECH, CRAIG SHELDON TO BE MOST PLEASANT AND HELPFUL DURING HIS VISIT . THANK YOU.

- Elsie Neuner

The technician who came by was very rude per my mom. She asked for a quote and his answer was I don't know and I can't give you a quote cause I don't know what door you want. I contacted him via text that evening to get in contact with me knowing it was after work hrs. I wasn't expecting an response until the next day and never even got a response. Very unprofessional. That is no way to treat any potential customer. Definitely wouldn't recommend to anybody.

- Jason Saelee

Craig is very knowledgeable and explained things very well.

- Dean Johnson