EVAN BARNARD: Thank you, Evan, for an honest, no pressure sales appointment to assess if we needed a new garage door or a repair. Evan throughly explained the difference in doors. Made a note that although we didn't need a new motor, explained the benefit of gettin a new one. New door & motor were purchased.
***Complaint for Precision booking - Our experience - Booked online appt.....
Got email saying Pecision was confirming appt for Saturday 8-10am (had to get up early, not happy). That time came & went with a No Show. We called. Person said they saw no appt & that you have HAD problems with online booking. She rebooked us & we requested a technician /not an estimator. Husband heard her write it down. Today was our appt. We get a call saying the person you were sending (Kat) read our notes & she was not a technician, Precision would be sending someone else. We braced ourselves thinking that was going to happen on a different day/time. Happy appt could be changed for the same time.
My point is there were many opportunities to cancel & go with a different company. Precision was our original garage company. We have had a good experience. We gave you the benefit of the doubt & kept our appt. IF we were someone else, you may have lost customers. Suggestion: 1. Fix your online booking or take that option off your website 2. Clearly highlight the difference between an Estimator & a Technician, it could have turned into different appt times & dates. Thank you! P.S. Craig Sheldon was NOT our service person as listed below.
- Tina McDermott