What are Our Customers Saying?
They called on Sunday (!) and scheduled the visit for Tuesday. They arrived on time, evaluated the opener and remote, gave me a quote for the replacement and had everything they needed to complete the job right then. They were very personable and professional. The only downside is that my neighbors won't be able to use my squeaking garage door as an alarm clock anymore!Nan P.
Thank you for the quick response to my request and being able to accommodate same day service on a Sunday. The technician Aaron was very thorough in trouble shooting , providing the quote and then completing the repair. The door is operating very smooth and we are very pleased with the service and professionalism your staff and company provided us. I look forward to referring others to Precision Door. Thanks for the follow up.Dirk E.
Aaron was a true professional from A to Z. I'm so pleased with the quality of service. If everyone of your guys is half as good as Aaron you have a great team!Carlos C
I want to tell you that I found Dannie Ray outstanding. You are lucky to have someone like him on your team. I give him a "big 5 stars.I was very pleased with his manners and he did his job well and helped mewith every single question I had.Pricsilla S.
Chris was very knowledgeable, personable, and HELPFUL!!!!! I am very grateful he was our Technician. Awesome person and you are lucky to have him.Heather T.
Aaron did an outstanding job and I want to let you know that I will be recommending Precision to everybody that needs service on a door! I'm very satisfied!Arnie M
Mountlake Terrace, WA
I am more than pleased with the gentleman that came out to my home today. He did an excellent job was pleasant, kind and precise.Marilyn B.
I was really impressed with this company. They were prompt to respond. This home is on an island and they came over on the ferry and had no problem with that. He was very helpful. He came up with a great garage door for me. I was very pleased with the whole experience.Alice J
I would like to call your attention to Mr. Nate Hall's excellent service on March 27, 2014. He did not solicit this letter; I asked him for his supervisor's name and email address.The reason I wanted to commend him is that he personifies what good service is. My garage door malfunctioned. He diagnosed it quickly and solved the problem without wasting time. He also did his job cheerfully.
In my long career (having taught college and performed public service for 50 years), I have met and worked with literally hundreds of professionals in different contexts. I can report that Mr. Hall would rank among the best of those who do well at what they do. He would be a valuable member of any team of persons trying to advance the interests of their organization. He represents Precision Door most favorably.
I hope this commendation, along with similar letters, would be considered when you next conduct personnel reviews. If you have any comments or questions, please do not hesitate to contact me by email, above, or by phone. Yung-Ping Chen, Ph. D., is professor emeritus of gerontology
Yesterday I was told that a repair person would arrive between 8and 10am. Today, Indeed, he did! I was impressed. Firstly, he quickly had my garage door functioning again and, secondly, he did not try to sell me a new door (which had been the case with a previous company). Mike was very professional and congenial. Thank you for the excellent service. Rest assured that in the need of future repairs - or a new door, I shall contact Precision! Sincerely yoursCarol Nickisher
Craig answered all questions, was very knowledgeable to the company's new door and window system, Gave demonstrated why the current door which was crimped because the door opener partially raised the door with a broken spring, could not be fixed, made good recommendations for a new replacement door (explained what was included with the new door), and provided first and second choices my wife made for different windows in the upper panel, installed a temporary spring, reconnected steel cables, lifted the door to permit us to move 2 cars out of garage. Listed his cell phone in case Jeff the scheduler doesn't call soon, and if the installation is not perfect. He gave me a discount as it was my Birthday.Andrew S.
John was personable, very professional. completed repair in rapid fashion, especially since this was on a Sunday during the Seahawks game!J.Roscetti
I just had Chris T. out to my house and he did an AWESOME job! I'm so pleased with your company and will recommend Precision to any neighbor or family member. Thanks.Neil M.
Thanks for such GREAT Service!! Our new opener is SO QUIET!Gwen N.
One of your Service Technicians was at my home yesterday, Nate. Nate did a terrific job and is a great guy. I am very pleased with the quality of the work that he did. I would recommend Precision Door to anyone who asks. Thanks again.Nick L.
Very good service and support. Prompt return of calls, speedy yet quality repair, friendly and personable repairman. I Can't say enough good about the experience and will definitely will keep you in my contact for future reference and will gladly recommend you to other potential customers. Your techician was superb! Our Garage door works awesome now! I have peace of mind. Thank you!Tom T.
Thank you so much - the door is much quieter now! I will definitely call you when I need to replace the door. I appreciate your professionalism!Karen Z.
I am so pleased with your service - from booking the call to the technician and now how my door operates everyone and everything was wanderful! I will be recommending your company for years to come.Barbara J.
Gig Harbor, WA
Thank you ...I had my garage door done a few weeks ago....The service tech was great, friendly and professional, and on time. He did a fabulous job, and I am so pleased my door no longer squeals!! Thanks again I'm a very satisfied customer!Susan H.
I want to tell you about my experience today with an install. Your installer called me 30 min before arriving. His name was Josh. This kid was incredible. He installed everything within 2 hrs( I had doubts). Well, he proved me wrong. Very courteous, professional and a wiz with that drill. Cleaned up all his mess(I even volunteered to clean it, but he would not have it). Remarkable installer! This kid needs a raise! I will recommend your company for years to come! Keep up the great work! Did I say he needs a raise??Mitchell A.
Your installer Josh was kind, professional and very helpful. You are one of the best companies I have ever had to deal with, and I worked in hospital administration for over 30 years.Dee D.
What a wonderful and pleasant experience we had with your technicain Chris. Thank you.Gordon G.
My compliments to your technician Dane. He was very nice and knew exactly what he was doing! Thanks.Patrick C.
What a really good experience! The man was really good. He explained the workings of my garage door, how to maintain it and care for it when he's not there, gave me an overall rating on the condition of it, and replaced all the metal rollers with plastic rollers. I'm incredibly pleased at how that door rolls and how much more quiet it is. He was on time and got done quickly and he still instructed me.Linda S.
Thank you for the Great service! Andy came out last night and did a fantastic job and we have already passed your name around for anyone who may need service in the future.Gail D.
I was very pleased with the service I received yesterday from Dane. He did a wonderful job and I wanted to pass along my positive feedback.Roger L.
Honestly, my wife and I had almost made up our minds to go with another garage door company but we thought we should at least contact a few others, get some bids, and assess the competition. And the short story is that Precision impressed the heck out of us and we decided to go with them. All through the process of choosing the doors, getting bids, staining and sealing the doors and getting them ready for installation (which we did to save money - we're both retired), and the installation - everything went perfectly. After the installation we noticed that the garage door light, as per manufacturer's specs, stayed on for more than 4 1/2 minutes and we thought we would re-program the opener but we had some difficulty. So I called Precision for some advice and the manager of the Seattle operation, Nick, came to our house, the same day that I called, and programmed it for us!!! Now that's service. I would totally recommend Precision to anyone who is interested in a new garage door or just maintenance on the one that they already have. (I've recommended them to my daughter and her husband who have a carport and want to turn that into a garage.)Rick G.
Chris T. was fast, knowledgeable, not pushy, provide great explainations. Overall, a very good experience.Pam O
Bainbridge Island, WA
We've had our new doors for about 10 days now, and I just wanted to say that everytime we use them we are so impressed! Thank you ever so much for a great job, a great product, and your ever so efficient and helpful installer. You guys rock!Linda S.
Dane arrived less than 2 hours from my call, dispite a ferry ride to the island. He explained each step and all my options. Excellent Service!Rick. F.
Whidbey Island, WA
AWESOME! We will use you again if needed and recommend you to friends/family in a heartbeat! Chris was friendly, good humored and did a timely quality job. We called at 2pm and our door was fixed by 5pm on a Friday... You gave us our weekend back.Allison M.
It is such a pleasure dealing with knowledgeable and professional people. Michael was wonderful to deal with, made the entire process simple and enjoyable. I commend you on your staff and how they represent your company. You can believe that I will mention your company name whenever possible. Once again thank you it's nice to deal with such an exceptional company and people.Margaret B.
I want to thank you for your top notch service. I was superb. From your phone people to your technician you were informative and professional. I really appreciated your honesty and sharing attitude.Dan F.
I LOVE THE NEW DOORS! I am so happy. Thanks for the great product, and (your technician) Josh was terrific. Cheers!David H.
We just wanted to take a moment to tell you how happy we are with your technician, Andy. He is very knowledgeable and was very quick to diagnose and fix our door. He has a smile on his face and is so positive. It's a real pleasure to meet someone so passionate about their work. We were so impressed... that we recommend Precision to our extended family and our relatives bought two new doors because of this. Andy is an incredible employee that does a terrific job.Brian & Julie E.
Chris serviced my door this week and he was marvelous. Truly super, wonderful and terrific. I'd rate him a 15 and have already recommended him to others!Joann N.
Precision: I got a call from my wife instructing me to come home right away - my neighbors daughter had backed our truck thru our double garage door. When I arrived home there was a Precision truck in my driveway, wow you're fast! The door was pretty badly damaged, unsecure and could've come down more. Your technician Dannie Ray told us no touch, extremely dangerous". Since our door is out of production Dannie started calling and found a door in Tacoma, and Dannie takes off for Tacoma. He calls me at about 3:00 pm. and tells me he's about 1/2 hour away and he's coming back to install both new doors. Second wow! About 1/2 hour later here comes Dannie with 2 new doors and proceeds to go about his business. My wife and I had to leave we asked Dannie if he was good, he said no problem. We arrived home around 10 pm to brand new doors that work and look terrific. As a business owner and full time Realtor I appreciate it when I see such outstanding service and concern that truly is "above and beyond". Now if I or one of my clients needs anything to do with a garage door I now have you on speed dial. Again, Thanks for such a great experience in a difficult moment. Thanks again Dannie, come by anytime!Raymond C. Elliott
I had a problem with my garage door and called to arrange repairs. What a pleasant surprise! Your people were professional, helpful, extremely well educated on products and service and a pleasure to work with. Your technician called in advance and arrived on time and was the epitome of professionalism. I am really impressed and am recommending your company and products to everyone I know.Dave N
My door was stuck open and, after recent surgery, I couldn't get it down. Your technician Andy did an amazing job. He went over and beyond by being courteous, kind, thoughtful and most of all honest. He also taught me how to use the product he didn't just fix it and leave. If there is an employee of the year club he should get it because he's a star employee!Jessica M.
We had our new garage doors installed by your company a few months ago and are so happy with how quiet and wonderful they worked! What I really wanted to thank you for is your wonderful customer service. After we had our doors up, we began to drywall the ceiling. Your technician (Mike) was very gracious in dropping the motor and rails for us to finish and then re-attached them later that evening. We just got back from a trip and one of the doors had a scraping noise. I called and you were here in a flash and fixed the issue. This is customer service that sets you apart from your competitors. When choosing Precision, it wasn't price that got my vote but your lifetime warranty and great customer service. Thank you from a very satisfied customer!Jim M
Your technician did a very good job for us. He was personable and polite - plus, very knowledgeable - thanks!Michael O
I really appreciated the same day service! Your Techs were very friendly and cleaned up everything. Glad to find out you're in my neighborhood!Kay F
Thank you! Every time we walk into the garage we are thrilled because we have daylight. The doors are so quiet, we giggle that no one has been awakened by the racket that used to announce the doors being opened or closed. And the option of having an outside keyless entry is great too, It's just a wonderful feeling to know that you've fixed something and it was really worth it. Thanks again.Linda S.
I was very happy with the service; your technician appeared a half hour after I called for assistance to replace my garage door opener - WOW.Cece C
I love Precision Door....we have had you guys work with us for a number of years. There is no one better! All of the guys from the company that have been out to our home have been top drawer.Jann B
It was a pleasure to work with technician - I appreciated his courtesy, thoroughness care and competence.Jim M
Excellent repair, your tech made my door like new!Hall W
Our technician was very professional and helpful - he explained everything well. Excellent customer service!Roger P
Good Job. We really appreciate you coming so late in the evening.Matt R.
I was very impressed! Eric was very professional and helpful... He was also friendly and reliable.James M
I was a little disappointed. There was a misunderstanding about which opener was needed. The Technician was great.Thomas B
Our serviceman was extremely knowledgeable and efficient and hade wonderful customer service skills. Thank you!Bill F
Excellent customer service! You were flexible to meet my schedule, explained my options clearly and knows your products well. I will recommend Precision door to my neighbors!Robin D
Thank you so much for the prompt, efficient and friendly service!Angela B
They really know their stuff... and they went the extra mile to add to my safety.Larry A
I didn't buy from you, and had job done for $200 less. Then the door failed and I understood the reason for the cheaper price and called your company. I'm very happy.Dave P
Very prompt response. I will be a repeat customer.Brian L
Although it's been several months, I still remember the impressive service your emplyee Danny Granfors provided. He was very responsive to our needs and the installation work was excellent. Thank You.Elizabeth P
Great Service! and Fast!Rich M
Excellent service. I felt very confident because of your technicians personality and work ethic.Stewart D
When my home was built, the garage door was not installed correctly. Your technician was very knowledgable and fixed my door the way it should bave been in the first place. Thanks!John C
Great Service - All personnel were very competent and the technician was quick and efficent. Thank you!Edward L
Your technician was very personable. He went out of his way to save me some expense.Donna D
Your technician is a good worker with a very positive attitude. I will request him in the future and recommend your company to others.Bruce P
Your technician did a great job fixing my door. I will schedule a date for you to come out and install new doors when ready.Jerry S
Thank you! If needed we will call your company again and recommend this service.Gregory J
Mercer Island, WA
Incredibly quick response. Your tech was here within an hour and a half of my phone call.Hunter T.
I just wanted to let you know what a great job your tech (Dannie Ray) did for us. He was courteous, knowledgeable, and solved the problem quickly. We definitely inclined to use your company in the future.Ginie D.
Sean was wonderful and a "first class guy". I had a fantastic experience with your company.Gene M.
You've visited our home twice and each time you have gotten there quickly, efficiently and done a great job! Dannie Ray and the phone staff were great. We'll continue to call you!Richard C.
Your company was the ONLY one to connect me with a LIVE person last night!! Plus, your customer Service people were fantastic!!Janie Y.
I accidentally backed into my garage door before it was all the way up. I contacted 3 garage door companies through Angie's list (all three with A ratings), two of them got back to me, one did not. Precision not only got back to me but because I could not close my garage door, they were out there first thing in the morning and put it back on the tracks and secured my home... I was pretty amazed especially since the 2nd company that got back to me was late to our scheduled appointment by an hour and 10 minutes and the other company didn't respond at all ... This, even though I mentioned it was somewhat of an emergency because I couldn't secure my home. Mike the individual that came out and secured the garage and followed up with me was very polite and professional.Wendy R.
Repair or Replace?
As the largest moving part in your home, the safe, secure, and efficient operation of your garage door is essential.
When your garage door opener stops working properly, it can often be repaired without too much problem and repair is typically a less expensive option than replacing your unit. We often recommend repair over replacement for this reason.
There are times when replacement is your best option:
- If your opener is more than 15 years old we recommend replacement to improve the safe operation of your door. Note: Federal Regulations (UL 325) were updated in 1993 making garage door openers safer.
- If we have safety concerns with a specific Brand or the manufacturer has been successfully sued for safety defects, we will not repair that model.
- If there are no photo electric safety eyes present on your system, we will not be able to repair the unit.
- If the brand no longer exists, parts will be unavailable & replacing your opener is usually the only option.
At Precision Garage Door Service of Puget Sound, we take pride in our work and our reputation. That's why we back everything we do with an outstanding warranty.
Give us a call, we’re happy to answer any of your questions.