Precision Garage Door Service & Repair
Seattle, WA

EVAN BARNARD: Thank you, Evan, for an honest, no pressure sales appointment to assess if we needed a new garage door or a repair. Evan throughly explained the difference in doors. Made a note that although we didn't need a new motor, explained the benefit of gettin a new one. New door & motor were purchased. ***Complaint for Precision booking - Our experience - Booked online appt..... Got email saying Pecision was confirming appt for Saturday 8-10am (had to get up early, not happy). That time came & went with a No Show. We called. Person said they saw no appt & that you have HAD problems with online booking. She rebooked us & we requested a technician /not an estimator. Husband heard her write it down. Today was our appt. We get a call saying the person you were sending (Kat) read our notes & she was not a technician, Precision would be sending someone else. We braced ourselves thinking that was going to happen on a different day/time. Happy appt could be changed for the same time. My point is there were many opportunities to cancel & go with a different company. Precision was our original garage company. We have had a good experience. We gave you the benefit of the doubt & kept our appt. IF we were someone else, you may have lost customers. Suggestion: 1. Fix your online booking or take that option off your website 2. Clearly highlight the difference between an Estimator & a Technician, it could have turned into different appt times & dates. Thank you! P.S. Craig Sheldon was NOT our service person as listed below.

- Tina McDermott

So appreciate him coming out again to get my garage door adjustment correct.

- Wade Weigel

Tremendous! Expert work with presence and kindness! I love you guys!!

- Margaret Ames

Excellent service!! New garage door and motor installed and are working beautifully. Would definitely use Precision again someday and would recommend to others.

- Jane Hecht

Technician showed up same day and fixed our door. Was polite and efficient. Would hire them again!

- Cristina Luthy

Technician showed up on time, was polite and fixed our door!

- Cristina Luthy

When your excellent technicians were here, there was one part (two for two doors) they were missing. I paid for devices in each of the doors that could be used to open the door if the mechanical door openers failed. The devices that they had with them were too small, because the doors are very thick. They indicated that a larger size had been ordered, and should arrive within a week or two. Could you tell me where this matter stands?

- Eric Schnapper & Kathryn Kelly

Evan was on time and efficient. He had great customer service and we will being coming back for any of our other garage door needs because of this!

- Rachel Demy

The two gentlemen who came to fix my garage door opener today were both courteous and professional. It only took them about an hour to fix the problem, service the unit and install new rollers. Job well done.

- Edward White

Great service. Thank you!

- Marzanna Omilian

We had service within a half day of calling. Evan replaced the broken keyless pad in a few minutes. He was courteous and Covid compliant. I would recommend precision fir garage door sal s & service (have already referred others).

- Lisa Knight

Prompt and quality service. Really appreciated how quickly they were able to schedule this, and their expertise.

- David I

Sean was great! Professional and fixed our door!

- Susan Showman

The service was not for a broken garage door spring. It was for a garage door replacement. Kat was great at providing the options for my specific situation, advising on what would be best based on my questions, and gave me some guidance on a few things to look into.

- Kathy Briggs

Thank you for the excellent installation.

- Leonard Kerr

Great communication. Honest and reliable service company.

- Shamont Andrews

Very happy with the quality and timeliness of the work done. Thank you!

- Larry Hopkins

We were interested in replacing our garage door opener and were limited on time. Precision came out quickly and in a very timely manner, they were professional and clean and had really quick turnaround. The opener they installed is amazing and super quiet, and it only took them about 1.5 hours to do the replacement of the opener.

- Chris Convis

Justin is great !!!

- Craig Hendrickson

Kat is a very good rep. She is coming up with very innovative and thoughtful solutions to replace my garage door. I will recommend her to my friends who need a garage door replacement.

- James Kasprzyk