Decided in August 2020 to go with recommendation of Precision Door and replace my opener with the Marantec Synergy 260 since it was a quality German made product. DJ did a great job installing and educating me along the way. Several months ago (2021) and again recently Feb/Mar 2022, we had a couple instances of door opening uncommanded. This last time I also got a error code 48 which isn’t in manual and also was unknown to Maratec customer service and Precision Door installers. So, I had a service call today (4Mar22) and asked for DJ. He came and was puzzled at the issues, but adjusted open/close settings and we confirmed I had no old battery in remote ( I don’t even use mine since my car is programmed). I paid the nearly $100 service call as I expected since I knew this isn’t under warranty. I then mentioned to DJ I wanted to be sure to fix issue while under the two year manufacturers warranty since I had until August. He said that it was only a one year warranty per Precision Door. He seemed surprised the manual I had described a 2 year warranty for my model, took a picture of this and said he’d follow up with his manager. I don’t doubt his word as he seems to be a great guy and I believe he’ll follow up for me. I am surprised this line isn’t even made anymore and a little concerned I’m already having issues since it wasn’t cheap; especially to a retired military guy!
Marantec Written Warranty:
- The Synergy 260 System Limited Warranty is 2 years for parts and a Limited Lifetime Warranty for the motor, gear assembly and rail system.
-All accessories offer a one-year warranty.
-All LED lighting system products offer a 5-year warranty.
- Robert Schoenberg