Precision Garage Door Service & Repair
Tacoma, WA

Excellent service, communication and response. Answered my questions with patience, professionalism and friendliness. Thank you!

- Tambra Donahue

DJ was great. He told us everything he was doing & worked quickly. He has a great amiable personality.

- Trisha King Stargel

We are very pleased with the service provided by our technician, Chris. He quickly determined the problem with our garage door and resolved it, along with doing overall maintenance. He was very informative. He is an asset to Precision Overhead Garage Door Service.

- Karen and Doug Benson

Bryson proved to be a very personable, professional and we hope, valued technician. Unfortunately we were not prepared to do all the collateral work Bryson cautioned us about.

- Debra Losnegard

Please send photos and estimate.

- Patricia Hillman

Thank you Robert for the prompt repair! We’re so appreciative to have a working garage door again. Robert was great! Very genuine and knowledgeable. He took the time to explain the work he would be doing and explained it in terms my 90 year grandma and I could understand. He went the extra mile and greased up the cable track and checked the ball bearings. He also showed my grandma how to disengage the opener so the door could be opened manually. Very sweet of him! She had been wondering how to do that. We were impressed with the work done and grateful to Robert and Precision for replacing our springs and getting our garage door working again!

- Markee Ross

I am really satisfy for your surporting !!!...thanks a lot!!!...

- Jun Yi

Could not find source of the issue with why had to hold down garage opener button for the door to go all way down. Possibility that the door sensors could be problem. Murphy's law prevails.

- Jim Jones

Very nice and helpful

- Aubrey Lee

Chris was awesome. Very knowledgeable and professional.

- Sean Wickens

Service was timely to when I called. Dachum was excellent. Figured out the issue quickly and took care of it. I am very pleased with the entire service from phone call to completion.

- Trisha King Stargel

Super fast and easy process. Thank you!

- Lighthouse Market

I'm shocked we had to pay for a service call when we have had the opener when we've had the door for less than a year. What happened to customer service? Disappointed and we hope the problem is resolved.

- RANDY BACON

Chris provided a great review of our door needs and his estimate was based on knowledge of the industry. We look forward having Precision replace our garage door.

- Tab Morgan

I am pleased with the tech who came out and showed me what had gone wrong. A simple fix if I had known about the mechanics of how the door system works.

- Judith Rucker

Caleb did an excellent job to fix a problem that the last tech couldn’t fix the two times he had been here. Caleb listened and didn’t place the blame on me. He didn’t try to nickel and dime me. He worked fast and efficiently until he had an accidental hiccup. I will call him back because accidents do happen. Warmly, Krystal

- Krystal Edwards Ruelas

Jordan is very professional, knowledgeable, reliable, and nice customer service person.He is also dependable person

- joe agpaoa

My original service was needed because I backed into my partially opened garage door and it got knocked off it's track and would not open or close. A technician, I believe his name was Bryson, came out that same day and got the door to open and close. However, later I noticed that the door did not come down as far on either side. That left a gap that would have made it easy for rodents, etc. to gain access to my garage. I called for another appointment and Caleb came out. He put a new metal piece across the bottom of the door and a new rubber piece across the bottom that filled in that gap. So far that is working. Hope it lasts. I think all of that work should have been done when the first technician was here. I was not charged another service fee, since technically the job was under warranty, but I did have to pay for the additional repairs. Also, the time scheduled for this appointment was between 8am and 10 am and I was told that I would be called 10 minutes before he arrived. I was not called. I was texted, which I missed, and he arrived a little before 8am. I was not quite ready for him. After he left, I returned my car to the garage and the door would not close. It took a while to get someone to help me on the phone. The phone menu doesn't connect me to a real person. Finally, after someone called me back and I explained the problem, they offered to send someone back the next day. I told them that wouldn't work for me. They finally called Caleb and he called me. He had disconnected the door opener at some point and forgot to reconnect it. He told me how to fix the problem. He also gave me his phone number in case I couldn't do it. I managed to reconnect it. All this said, he was courteous and seemed like a good worker.

- Brenda Weatherford

Real polite new his job and did excellent work.

- Anita Fuller

Very professional, helpful, knowledgeable and friendly customer service.

- joe agpaoa