Precision Garage Door Service & Repair
Marysville, WA

Actually my service call was to get a remote garage door opener for my car. I didn't know that there was a broken spring. JP fixed the spring and got my remote device set up very quickly as well as pointed out some additional work that could be done to extend the life of my system. :-)

- Alan Bollen

I was happy that the technician was available on the weekend and able to fix the garage door spring. JP Felix was very knowledgeable and provided me thorough details that I could easily understand. It was fast and excellent work. I trust the service from this company and highly recommend him.

- Kay Kobayashi

Nathan was very quick to spot what needed to be fixed and replaced. He’s a very fast worker and also very kind. Communicated everything from the beginning of the job all the way until the end. Showcased the new installations and made sure we understood how to properly use everything. Discussed the warranty and any other information needed moving forward.

- Jesse Pavilando

Your tech, Mike, did a very fast and good job of replacing two of my garage door openers. He was friendly and really knew his business. However, I didn't get to review the billing info I signed enough, and there is an error on it. The invoice, which I paid while Mike was there, states that he lubed and tuned both garage doors, when in fact he only lubed and tuned one. Precision Door Service owes me $59.95 plus tax, I believe. Please remit this as soon as possible. Thank you. John Bell 4715 126th St. NE Marysville, WA 98271

- John Bell

Thanks for quick time to do my estimate for the repair and excelente customer service

- Brenda Ibarra

Good job fast took no time. Thanks

- RICHARD STADLER

Nathan was very friendly and helpful. He identified the problem with the door controls and replaced the bottom door seal. I am very happy with his service.

- Jerry Walling

He was very good very knowledgable Thank you

- Kiyoshi Nagamatsu

JP did an outstanding job today, start to finish. Opener, wheels, lubrication, adjustments. Thorough, efficient and professional. Easy to work with. JP answered his work phone on his day off and agreed to do the job the very next day. The Precision Garage Door Service call center never responded. GOOD JOB JP! You earned my trust and business.

- Dan Varon

Great service, on time and very professional. Thanks

- Paul Stephens

Professional, intelligent, thoughtful. Awesome service!

- MG

Above and beyond service. Followed all Covid precautions. Kind and courteous, appreciate the education about how to use properly and troubleshooting.

- Gale Martinez

Service was quick and seems to be done well. Explained options

- Michelle Wolfe

Mike is a pro he did outstanding.

- Le Islea Brooks

I called next day they came out. Very knowledgeable and very nice and respectful workers. I definitely recommend them if you need a new garage door or need your old one repaired.

- Margie Wells

thank you so much for taking the time to meet with me! You were very friendly and helpful. I am looking forward to working with you this fall to get the doors installed.

- Beth Pierce

Excellent service. Nathan is a true professional

- Rodney Pleasant

Very happy with the overall service, price, and product. J.P. was a terrific tech and arrived as scheduled and performed all work in a speedy fashion. Would definitely use your company again.

- Bob Getz

I couldn’t be happier with the service. Nick was quick and highly professional.

- Nataliya Melroy

There were three visits by Precision. The first time they came out was on my request to replace a broken spring. The tech (JP) was a cordial fellow and explained what would happen and how much it would cost. I considered how much it might cost to actually replace the entire door compared to the repair cost, and he walked me through the options. As it turned out, the replacement was by far a much better deal than simply replacing the broken spring by a 3:1 ratio. So, I ordered a new insulated, interior/ exterior panel overhead door to replace the 23-year-old single panel door. About 2 weeks later, I received a call from Precision telling me a tech would be out on a Friday to do the installation. That day, the tech showed up and I was quite pleased at how friendly and cordial he was! I had previously cleared most of the floor space so he had room to work, but there were still some constraints, and he worked around them anyway. I asked him to save as much of the exterior trim as possible as I could use it elsewhere. The new exterior trim has a vinyl seal on it to help prevent water and air getting in around the door. I think the tech worked about four hours by himself dismantling all of the old track and door, and installed the new system. He was efficient and when he was done, had me come and observe the newly installed door. Wow what a difference! The new door was nearly silent compared to old, single-sided metal door. I now have an insulated, double-sided metal roll-up that is nearly silent! I'm a retired project manager from Seattle, and have an eye for detail - even the smallest issue I will detect. So, I immediately noticed two dents in one of the interior panels, which looked like perhaps strap marks from being tied down during transit. I pointed them out right away and the tech told me to take a couple of pictures and get in touch with their office. He told me it wouldn’t take much to replace the panel, and since the installation and material were completely warranted, would be no extra cost. The next Monday I contacted Precision and explained what had occurred, and sent them pictures to confirm. Rebecca was extremely helpful in coordinating the replacement, and within a week, had the new panels to replace the damaged one. Yesterday (Friday) the technician Matt came out with the new panels, helped me move a work bench out of the way, and went to work immediately. Again, a very friendly and cordial individual! He was done with his work within an hour or so. On final inspection, he pointed out that the new vinyl seal was working correctly as it wasn't tight at the base of one side, which he also corrected! Interestingly, I had noticed that detail but failed to mention it to the office and also to Matt when he arrived, so double kudos to them for going the extra mile for me! I am an extremely happy and satisfied customer! And will be recommending Precision to everyone and anyone that is in the market for a new door! The customer service is par excellence, workmanship of installation professional, and materials top-line! Thank you, Precision!

- Gary Gibbons