Our garage door was operating in an unusual way and we were fearful about closing it thinking that a spring was getting ready to pop on us or our vehicle. We didn't want to leave the garage door open all night. I called Precision around 3:30pm and they scheduled an emergency appointment for us on the same night for no extra charge! Our technician, Robert, was about two hours early, which worked even better. He was very professional, knowledgeable, and thorough. He fully inspected both garage doors and although he could not find any issue, he was very gracious about it and installed safety cables into the springs, which gives us greater peace of mind in the event they do go at some point. We are happy that we called Precision and appreciate their email and text communications as well as contact from the technician to let us know when they were coming. This is a very well-organized outfit and we look forward to continuing business with them!
- Debra E