Precision Garage Door Service & Repair
Mercer Island, WA

My project was an upgrade to a pair of old garage door openers, installation of new torsion springs, and replacement of the rollers on the door. Carl Richardson came out late Wednesday, scoped out the garage, and gave me a quote. I signed and he started the installation early Thursday. He was done before noon. There were two glitches before the openers were working completely. First, it took a day to get the openers on my WiFi network (due to an iOS incompatibility I pinned down through trial and error--for this I blame LiftMaster). Second, I needed a HomeLink repeater to get the buttons in my cars working (because of the age of the cars, I should have been ready for it), and Amazon got it here overnight. Neither of these glitches detract from the superb install that Carl did. He was exceptionally responsive to my questions and concerns, very easy to work with. and--most importantly--the installation is a thing of beauty. Wires are dressed neatly and stapled to the wall, the old openers and wiring removed completely, and the job site completely clean of any detritus. If I could give Carl six stars I would. Recommend without reservation.

- Nelson Wright

- Tim White

Excellent communication and professional service. Carl was pleasant, efficient, and professional.

- Carrie Hall

Incredible service. Robert was very detailed and at the same time personable relating to his services. Nagging door problem resolved efficiently at low cost.

- Todd Hixon

Thank you for the excellent service!

- RICHARD DELMISSIER

Precision Door was amazing - and Karlou in particular. Prompt, professional, friendly service and a job well-done.

- Lavinia Touchton

I called and requested for a Remote opener for my door as we lost our original one. I have received it today BUT I do not know how to program it to my garage door opener. Will call tomorrow for help. Anil Bagai

- Anil Bagai

Robert was great. Knowledgeable and very helpful in figuring out the least costly way to make the repairs I needed. It was greatly appreciated. I'll ask for him the next time we have door problems or need service. THANKS, Robbie Robertson

- ROB ROBERTSON

Robert was friendly, knowledgable, competent. He fixed my garage door and made suggestions about how to handle problems in the future. I would highly recommend him to anyone who asked for a referral.

- Barbara Robertson

The tech came and diagnosed our problem. We needed new equipment which was installed the same day. He cleaned up the area and explained how the new equipment works and checked out the other opener to make sure that it was in good operating condition. We were very happy.

- Janice Gerth

Friendly, knowledgeable and on time.

- Nicole Flores

We bought the door in 2014 and this was our first service call. Great service and great people to deal with. Thanks

- Ellinor LeMaster

Great service and very timely done. Arrived in the time frame given. Realigned the rollers and lubed them as well. Thank You !!!!

- Ellinor Lemaster

Great job! Caleb was professional and fixed our problem in 5 minutes.

- Jennifer Adut

We were so impressed with precision door because there replaced our garage door with no problems after it was installed wrong the first time and it bent. We loved that they’ve just offered to replace it with no fuss! We definitely recommend them for all your garage door needs!

- Janine Rosenbaum

Carl did a great job: was on time, professional and efficient.

- William Pokorny

Performed troubleshoot of system and discovered minor repair issue (shark tooth missing on chain unit). Replaced and all good. Excellent customer service. Great jib!

- Cap Anderson

Fast and good service.

- John Scherzo

Five stars! Karlou was wonderful - prompt, courteous and very knowlegeable. Tho' we didn't have a broken spring, we did have a 'touchy' keypad -- enough to suggest it might need replacement. Karlou explained everything, gave a review of how to know if more was needed, and serviced the door with oil in the right places. I have confidence in him, and now know just who to ask for in future, if and when those moving parts need repair or replacement again. Well worth the low price of the service call.

- Elizabeth Hardisty

Ben Bahr was very honest and awesome, he first gave me different options to repair the door and recommended the options thats appropriate for my garage door. I would recommend Ben to anyone.

- Cuong P Nguyen